Responsible Gaming
at hb999a

Gaming Should Always Be Fun

At hb999a, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We have built our platform with Bangladesh players in mind, and we recognise that for a small number of people, gambling can become a problem. The six pillars below represent our foundational commitments to every registered player.

1. Age Restriction Policy (18+)

Before a new account can be used to deposit or withdraw funds, hb999a requires identity verification. As part of this Know Your Customer (KYC) process, all players must confirm their date of birth and submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to prove they are 18 years of age or older.

If hb999a discovers or has reasonable grounds to suspect that a player is under the age of 18, the relevant account will be immediately suspended pending investigation. Any funds deposited by an underage player will be frozen and returned to the original payment source (bKash, Nagad, Rocket, or bank account) after verification. No winnings generated on an underage account will be paid out.

We also encourage parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing gambling websites. If you believe a minor in your household has accessed or registered on hb999a, contact our support team immediately at [email protected].

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It does not always involve large sums of money — what matters is the impact gambling has on your life and the lives of people around you. hb999a encourages every player to periodically reflect on their gambling habits.

Common signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you originally planned or can afford.
• Chasing losses — continuing to gamble in an attempt to recover money already lost.
• Gambling with money that should be used for essential expenses such as rent, food, or utility bills.
• Feeling irritable, anxious, or depressed when not gambling, or when attempting to cut back.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money — from friends, family, or lenders — specifically to fund gambling activity.
• Neglecting work responsibilities, family commitments, or personal health because of gambling.
• Feeling that gambling is the primary way you cope with stress, boredom, loneliness, or difficult emotions.
• Unsuccessful attempts to reduce or stop gambling despite wanting to do so.

3. Self-Assessment Checklist

The following self-assessment checklist is adapted from internationally recognised responsible gaming frameworks. Read each statement and honestly consider whether it applies to your recent gambling behaviour. If you find yourself agreeing with three or more statements, we strongly encourage you to use one of the player protection tools described in the sections below, or to contact our support team.

4. Player Protection Tools

hb999a provides a suite of responsible gaming tools that are available to every registered player at no cost, at any time, directly from the account settings panel. These tools are designed to give you practical, immediate control over your gambling activity — so that hb999a remains an enjoyable experience rather than a harmful one.

5. Self-Exclusion Programme

Self-exclusion is one of the most powerful responsible gaming tools available at hb999a. It is intended for players who have recognised that their gambling has become, or is at risk of becoming, a serious problem, and who feel they need a substantial and enforced break from the platform.

5.1 Available Self-Exclusion Periods

• 6 months: A medium-term break, suitable for players who recognise early warning signs and want to address them before they escalate.
• 1 year: A longer-term exclusion that provides substantial distance from gambling activity.
• 3 years: An extended exclusion for players with a more established problem gambling pattern.
• Permanent / Indefinite: A lifetime exclusion from the hb999a platform, for players who feel they should never return to online gambling.

5.2 What Happens During Self-Exclusion

• Your account is immediately suspended and you will be unable to log in.
• All marketing communications (promotional emails, SMS, push notifications) will cease immediately.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account).
• You will not be able to create a new hb999a account using the same identity details, email address, or phone number during the exclusion period.
• The exclusion period cannot be shortened or reversed early under any circumstances. This rigidity is intentional — it protects you from impulsive decisions to return during a vulnerable moment.

5.3 How to Request Self-Exclusion

To activate self-exclusion, log in to your hb999a account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, contact our support team via live chat or at [email protected] and request self-exclusion directly. Our team will process the request within 24 hours, and in most cases within 1 hour during supported hours (Bangladesh Standard Time, UTC+6).

6. Deposit & Spend Limits

Setting clear financial boundaries before you start playing is one of the most effective ways to ensure that gambling remains recreational. hb999a's deposit and spend limit system is designed to make this easy and automatic — so that once you set a limit, you do not have to rely on willpower to stay within it.

6.1 How Deposit Limits Work

Deposit limits cap the total amount of BDT you can transfer into your hb999a account within a rolling time period. You may set separate limits for daily (24-hour), weekly (7-day), and monthly (30-day) windows. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, and all other supported deposit channels.

Reducing a deposit limit: Takes effect immediately when submitted. There is no waiting period for limit reductions — this ensures that decisions made in a moment of clarity are honoured without delay.

Increasing a deposit limit: Subject to a mandatory 7-day cooling-off period before the increase takes effect. This prevents impulsive increases made during an active gambling session.

6.2 Loss Limits

In addition to deposit limits, hb999a offers loss limits that cap the total amount you can lose within a set period, regardless of how many deposits you make. Loss limits are calculated net of winnings — so only actual losses count against your limit. The same reduction/increase rules apply: reductions are immediate; increases require a 7-day cooling-off period.

6.3 Wager Limits

hb999a also allows you to set maximum single-wager amounts for sports betting and casino games. This prevents any single bet from exceeding a value you are comfortable with, even in the heat of a live sporting event such as a BPL T20 match or an IPL fixture.

7. Time-Out & Cooling-Off Periods

Sometimes the best responsible gaming decision is simply to step back for a short while. hb999a's time-out and cooling-off features make it easy to take a structured break without the permanence of full self-exclusion.

7.1 Short-Term Time-Out

You may place your account on a time-out for any of the following periods: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, or 1 month. During a time-out, your account is suspended. You cannot log in, deposit, place bets, or claim bonuses. All marketing communications are paused for the duration of the time-out. Pending withdrawals will continue to be processed normally. You can activate a time-out instantly from your account settings or by contacting support.

7.2 Cooling-Off After a Big Loss

If you have experienced a significant loss in a single session, hb999a may proactively suggest a cooling-off period as part of our responsible gaming monitoring. You are always free to accept or decline this suggestion, but we encourage you to take these prompts seriously — they are offered in your best interest, not as a platform restriction.

7.3 Returning After a Time-Out

When a time-out period expires, your account will be automatically reactivated. You do not need to contact support to resume access. However, if you realise during your time-out that you need a longer break, you can contact our support team at any point to extend the time-out or convert it to a self-exclusion.

8. Getting Help & Support

If you feel that gambling is having a negative impact on your finances, relationships, mental health, or daily life, please reach out. Asking for help is a sign of strength, not weakness. hb999a's support team is trained to handle responsible gaming conversations with empathy, discretion, and without judgement.

Our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, Victory Day (16 December), and all other Bangladeshi public holidays. You can reach us through:

• Live chat: Available directly on the hb999a platform. Average response time: 2–5 minutes (Bangladesh Standard Time, UTC+6).
• Email: [email protected] — responsible gaming requests are prioritised and handled within 4 hours.

When you contact us about a responsible gaming concern, you may request any of the following actions immediately: activation of deposit limits, loss limits, or session time limits; a temporary time-out; self-exclusion for a defined period; account closure; or simply a confidential conversation with a trained support agent about your situation.

hb999a also encourages players to speak with family members or trusted friends if they feel comfortable doing so. Gambling problems rarely improve in isolation — social support plays a critical role in recovery. If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh and need to speak to a professional counsellor, we recommend reaching out to qualified mental health services available in your area.