Privacy Policy
How hb999a Handles Your Data

Our Commitment to Your Privacy

hb999a is committed to handling the personal data of every player — across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city in Bangladesh — with the utmost care, transparency, and respect. The six core principles below summarise our privacy commitment. The full legal text follows in the numbered sections beneath them.

1. Information We Collect

When you register for and use the hb999a platform, we collect personal information in the following categories. We collect only what is necessary for a specific, identified purpose — we do not collect data speculatively or in bulk beyond what is described here.

1.1 Registration & Identity Data

At the point of account creation, hb999a collects your full legal name, date of birth, mobile phone number registered in Bangladesh, email address, and a username of your choosing. This data is used to create and uniquely identify your account, to verify that you meet the 18+ age requirement, and to comply with our identity verification (KYC) obligations.

1.2 Identity Verification Documents

As part of the KYC process — which is required before any withdrawal is approved — hb999a may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of your Bangladesh address and proof of payment method ownership (for example, a screenshot of your bKash or Nagad account confirming that the registered name matches your hb999a account). These documents are stored securely and used only for verification and regulatory compliance purposes.

1.3 Financial & Transaction Data

hb999a records all deposits, withdrawals, bonus credits, wagers, and winnings associated with your account. For deposits and withdrawals, we record the payment method used (bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction reference numbers, amounts in BDT, timestamps (Bangladesh Standard Time, UTC+6), and transaction status. We do not store complete card numbers; only the last four digits and card type are retained for reference purposes.

1.4 Technical & Usage Data

When you access hb999a via a web browser or mobile device, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within hb999a, time spent on each page, and game session data (game title, bet amounts, outcomes, session duration). This data is used to maintain platform security, prevent fraud, optimise performance, and improve the user experience.

1.5 Communications Data

If you contact hb999a support — whether via live chat, email to [email protected], or any other support channel — we retain records of those communications, including the content of messages, timestamps, and the resolution reached. This data is used to resolve disputes, improve service quality, and maintain a record of our interactions with you.

2. How We Use Your Data

The personal data collected by hb999a is used for the following purposes. For each purpose, we identify the legal basis on which we rely to process your data.

Purpose	Data Used	Legal Basis
Account creation & management	Registration data, identity documents	Contractual necessity
Identity verification (KYC)	Identity documents, registration data	Legal obligation
Processing deposits & withdrawals	Financial & transaction data	Contractual necessity
Fraud detection & prevention	Technical data, transaction data	Legitimate interest
Platform security & integrity	Technical & usage data, IP address	Legitimate interest
Customer support & dispute resolution	Communications data, account data	Contractual necessity
Responsible gaming monitoring	Usage data, transaction data	Legal obligation / legitimate interest
Promotional communications (opt-in only)	Registration data, usage preferences	Consent
Analytics & platform improvement	Anonymised technical & usage data	Legitimate interest

hb999a will not use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law. Where we rely on your consent as the legal basis for processing — for example, sending you promotional emails about new BPL cricket betting markets, Eid bonuses, or slot tournaments — you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting our support team.

3. Data Sharing & Disclosure

hb999a does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. We share data with the following categories of recipients only where necessary to deliver the platform or comply with legal requirements:

3.1 Payment Processing Partners

To facilitate deposits and withdrawals in BDT, hb999a shares relevant financial transaction data with payment processing partners including mobile financial service operators (bKash, Nagad, Rocket, Upay) and participating Bangladeshi banks. These partners receive only the minimum data required to process the specific transaction and are bound by their own data protection obligations under applicable financial regulations.

3.2 Game Content Providers

Game studios and content providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others — may receive anonymised or pseudonymised session data (such as game ID, bet amount, and outcome) as required to operate their games on our platform. These providers do not receive your name, contact details, or payment information unless you interact directly with their game interfaces in a way that requires authentication.

3.3 Technology & Security Service Providers

hb999a engages third-party technology providers for services including cloud hosting, fraud detection, identity verification, email delivery, and platform analytics. These providers process personal data on our behalf under data processing agreements that prohibit them from using your data for their own independent purposes and require them to implement appropriate security measures.

3.4 Legal & Regulatory Disclosure

hb999a may disclose personal data to competent authorities, law enforcement agencies, financial intelligence units, or courts where we are required to do so by applicable law, a valid court order, or a lawful regulatory instruction. In such cases, hb999a will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted to do so, inform the affected player of the disclosure.

4. Cookies & Tracking Technologies

hb999a uses cookies and similar technologies (including local storage, session storage, and pixel tags) on its platform. The following categories of cookies are in use:

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, enable secure page navigation, and support core features such as the game lobby, sports betting interface, and deposit flow. Essential cookies cannot be disabled without breaking core platform functionality.

4.2 Analytics Cookies

hb999a uses first-party analytics cookies to understand how players navigate the platform — which pages they visit most, how long they spend in the game lobby, and where they encounter difficulty. This data is aggregated and anonymised before analysis. It is used solely to improve the hb999a experience and is not shared with advertising networks.

4.3 Functional & Preference Cookies

These cookies remember your preferences — such as your preferred deposit method, your default sports market view, and your responsible gaming settings — so that you do not need to re-enter them on each visit. They are set only for the duration of a browser session or for a defined period based on the preference type.

4.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser's cookie settings. Most modern browsers allow you to block or delete cookies from specific sites. Please note that disabling analytics or functional cookies may affect your experience on the hb999a platform but will not prevent you from accessing your account or placing bets. hb999a does not use third-party advertising cookies or cross-site tracking pixels.

5. Data Security Measures

hb999a implements a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes the following measures:

• Encryption in transit: All data transmitted between your device and the hb999a platform is encrypted using TLS 1.3. Pages are served exclusively over HTTPS.
• Encryption at rest: Sensitive personal data and financial records stored in our databases are encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to hb999a personnel and authorised partners who have a genuine operational need for it. All access is logged and audited. Multi-factor authentication (MFA) is required for all internal system access.
• Penetration testing: hb999a commissions regular independent penetration tests and vulnerability assessments of its platform infrastructure to identify and remediate security weaknesses before they can be exploited.
• Incident response: hb999a maintains a documented data breach response procedure. In the event of a confirmed breach affecting player personal data, affected players will be notified without undue delay, and relevant authorities will be informed in accordance with applicable legal requirements.
• Staff training: All hb999a personnel with access to player data receive mandatory data protection training. Handling of sensitive documents — including KYC identity verification files — is subject to strict internal protocols.

6. Data Retention Policy

hb999a retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal / regulatory obligation
KYC identity documents	Duration of account + 5 years after closure	Anti-money laundering obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Support communications	3 years from last communication	Dispute resolution / legitimate interest
Technical & usage logs	90 days (raw), 2 years (aggregated)	Security & fraud prevention
Marketing consent records	Duration of consent + 2 years	Consent compliance evidence

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from hb999a systems or anonymised in such a way that it can no longer be attributed to any individual. Anonymised, aggregated data (for example, platform usage statistics) may be retained indefinitely for analytical purposes.

7. Your Privacy Rights

As a player registered on the hb999a platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. hb999a will respond to all data rights requests within 30 days of receipt.

Please note that certain rights — particularly the right to erasure — may be limited where hb999a is required by law to retain specific data (for example, KYC documents and financial transaction records). In such cases, hb999a will explain clearly which data it is legally required to retain and for how long.

8. Contact & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way hb999a has handled your personal data, please contact us in the first instance through one of the following channels:

• Live chat: Available 24/7 on the hb999a platform. Average response time 2–5 minutes (Bangladesh Standard Time, UTC+6).
• Email: [email protected] — Privacy-related requests are handled within 4 hours during business hours and within 24 hours at all other times.

hb999a will acknowledge all privacy complaints within 5 business days and aims to resolve them within 30 calendar days. Where a complaint is particularly complex, we will notify you of the extended timeline and keep you updated on progress.

This Privacy Policy was last reviewed and updated on 1 January 2026. hb999a reserves the right to amend this policy at any time. Material changes will be communicated to registered players via their registered email address or via an in-platform notification on next login. Continued use of the hb999a platform following notification of any amendment constitutes your acceptance of the updated Privacy Policy.